Warranty Hero eng

8

YEAR WARRANTY

On all new blenders as well as jars purchased as accessories on the same day

3

YEAR WARRANTY

Jars purchased separately

7

YEAR WARRANTY

Refurbished units

 

Blendtec blenders are built to last. 
We're so confident in the quality craftsmanship and durability of our blenders that we offer the longest, most comprehensive warranty in the industry on both new and refurbished models.

 

SIMPLIFYING YOUR WARRANTY CLAIM

We believe in providing world class customer service.  If you have any problems with your jug or motor base you can fill out our warranty forms in your own time without pressure. Once you've provided us with the necessary details, we will handle everything from there.

 

Jug/Jar Issue?
If you are experiencing an issue with your jar, please fill out our jar replacement form.

 

 

Motorbase Issue?

In order to asist you as swiftly as possible please fill out our blender repair enquiry form. A technitian will be in touch with you shortly.

 
 

Feel free to call our UK customer support before filing a warranty claim:

+44 330 133 0431

Our customer support staff will try and find a solution to getting you back to blending in no time.

 

FAQs

WARRANTY TERMS & CONDITIONS

WARRANTY DESCRIPTION

The motor base and jar assembly, including all moving jar parts, are covered against leaking or breakage for the warranty period. Warranties begin from date of purchase.

Cosmetic damage, product abuse, unreasonable use, damage resulting from an accident (including fire, flood, earthquake or other natural disasters), product tampering, use of accessories not endorsed by Blendtec, service performed or attempted by unauthorized service agencies, units that have modifications, or have been or used for commercial purposes are not included under this warranty.

THIS WARRANTY APPLIES ONLY TO PRODUCTS SOLD BY BLENDTEC OR ITS AUTHORIZED DEALERS

LIMITED WARRANTY

Blendtec warrants the blender motor to be free of defect in material and workmanship for the warranty period. During this period, such defects will be repaired or the product replaced at Blendtec’s discretion without charge. This warranty does not cover damage caused by misuse, accident, or negligence. 
All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited in duration to the warranty period on motor and jar. Any unit to be submitted for repair must (i) be accompanied by proof of original purchase (ii) have a Return Authorization Number (“RAN”) from a Blendtec customer service representative, (iii) and must be shipped prepaid to the address provided by a Blendtec customer service representative. Blendtec reserves the right to not accept returns which do not have a valid RAN or which arrive at Blendtec's facilities more than 45 days after the original ship date.

FOR INTERNATIONAL TOLL-FREE SERVICE PLEASE CONTACT:

Australia 1-800-014098
Canada (855) 230-0888
France 0-800-910346
Japan 0066-33-821731
Mexico 001-855-230-0888
South Korea 003-081-32941
Spain 900-948733
Taiwan 008-01147146
United Kingdom 0800-1510183

The above limitations may not apply in states where limited warranties are not allowed. Other warranties may apply outside of the USA and Canada. Using a machine outside the country it was designed for will void the warranty.

UNDER WARRANTY

  1. Contact Blendtec immediately to diagnose the difficulty. Please have the blender serial number ready as well as a description of the problem. Do not attempt to do your own repairs. Repairs made by persons other than Blendtec authorized service representatives will void the warranty. Many issues can be resolved simply and quickly over the phone.
  2. If the difficulty cannot be resolved over the phone, your unit may require replacement. If blender is under warranty, Blendtec will repair or replace the unit at no cost. Cosmetic damage and abuse are not included. You must contact a Blendtec customer service representative to obtain a Return Authorization Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
  3. Upon receiving instructions from Blendtec, box up your existing unit and enclose the following:

Your Name: 
Address: 
Phone Number: 
Motor Serial #(Found on bottom of motor base): 
Cycle Count (From the LED Information Center): 
Your Purchase Date: 
Place of Purchase: 
An explanation of the problem: 
Return Authorization Number:

NOTICE TO AUSTRALIAN CUSTOMERS:

Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

OUT OF WARRANTY

  1. Contact Blendtec to diagnose the difficulty. Please have the blender serial number ready along with a description of the problem. Do not attempt to do your own repairs. Many issues can be resolved simply and quickly over the phone.
  2. If the blender is not under warranty and you wish to have it repaired, please call customer service with your serial number, place of purchase and date of purchase so we may give you further instructions on how to send your machine in for an out of warranty repair. You must contact a Blendtec customer service representative to obtain a Return Authorization Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
  3. When you ship your unit, please enclose the following:

Your Name: 
Address: 
Phone Number: 
Motor Serial #(Found on bottom of motor base): 
Cycle Count (From the LED Information Center): 
Your Purchase Date: 
Place of Purchase: 
An explanation of the problem: 
Return Authorization Number:

All Blendtec warranties remain in effect from the day they were originally sold, regardless of the current owner.

All jars included in the package you purchased are included in your warranty. Any additional jars purchased separately are warrantied for three years.  Example: If you buy a Designer 725 and a Twister Jar at the same time, then both have 8 years.  If you purchased the Twister jar at a later point it comes with 3 years warranty.

Blenders purchased internationally are warrantied by the dealer who sold the blender. See the dealer you purchased your blender from for information about your warranty.

Warranties for residential blenders are valid for residential use only. Using your blender for commercial purposes voids your warranty.

The warranties for commercial products in the UK are as follows:

  • Stealth 875 – One year parts and labour, second and third year parts only
  • Connoisseur 825 – One year parts and labour, second and third year parts only
  • Chef 775 – One year parts and labour, second and third year parts only
  • EZ 600 – One year parts and labour warranty
  • Blendtec commercial jars (standard, yellow, pink, Wildside, Twister) – One year
  • Rapid Rinser – One year

Discontinued models

  • Q-Series ABC (Discontinued) – One year parts and labour, second and third year parts only
  • Spacesaver (Discontinued) – One year parts and labour, second year parts only
  • Express (Discontinued) – One year parts and labour warranty.