Commercial Blender Repair Enquiry Form

Our aim is to provide the best after-sales experience our customers could hope for.  Once you’ve submitted the completed form below, our Bristol based repair centre aim to get back to you within 1 working day to arrange the next steps.  Please note that during COVID-19, repairs might take slightly longer than usual.

If you own a household Blendtec blender and are using it for personal use only, please go to this form here: Household Units.

Quick Info:
1) The warranty on jars & sound enclosure is 1 year.
2) The warranty for the EZ 600 and Chef 600 is 1 year parts and labour
3) The warranty terms for all other commercial units is 1 year labour and 3 year parts from date of purchase.
4) If your jar is damaged, then chances are your motor base is still perfectly fine.  We recommend replacing the jar to see if this resolves the issue.
5) If your unit does not power on at all and the LCD won’t switch on either, please replace the fuse on the plug before filling out this form. Check out this video here: Fuse replacement
6) We are aware that often without your Blendtec blender in operation revenue is lost and customers might go elsewhere.  As such we aim to repair all units as a matter of urgency and use next day delivery services for collection & dispatch.

 

Blender Background Information



Purchase Details

The purchase invoice is required to process your claim.

Blender Serial Number

The blender serial number can be found on the under-side of your blender. Please note that for units such as the Q-Series or Connoisseur 825, you will need to remove the metal unit from the black housing. No tools are required for this.


Cycle Count


The cycle count is stored on the unit and increases every time you use a blender. This data is required for our statistics and shows you what a great investment your Blendtec blender has been. It does not impact your warranty but helps us narrow down the source of the issue.

If you have a Connoisseur 825, press and hold buttons 2&4 simulatneously for 3 seconds to get into the menu. Press '1' tree times to get to 'Cycles Counts'. Press 5 to confirm. Press 1 to get to 'Total'.

If you have a Stealth, turn it on, press and hold the red 'X' for about 5 seconds and you'll get into the menu. Press the down arrow twice so you get to 'Cycle Counts'. Press The tick mark to confirm. Please enter the number you see here for the Total.

If you have any other unit, the number of cycles will be constantly be displayed on the LCD unless a cycle is run.




Blender Issue Details


Error Storage

The Error storage helps us troubleshoot the source of the issue, allows us to cut down on diagnostic time and frequently allows us to fix units remotely.

If you have a Connoisseur 825, press and hold buttons 2&4 simulatneously for 3 seconds to get into the menu. Press '1' four times to get to 'Diagnostics Counts'. Press 5 to confirm. Press 1 to scroll through the error codes.

If you have a stealth, turn it on, press and hold the red 'X' for about 5 seconds and you'll get into the menu. Press the down arrow three times so you get to 'Diagnostics Counts'. Press The tick mark to confirm. Please provide any details you see.


Error Storage



Error Description