Below you will find details in regards to (1) your legal right to return goods purchased online, (2) the model cancellation form, (3) Blendtec Extended Household Returns Policy, (4) Blendtec Extended Commercial Returns Policy
1) Your legal right to return goods
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at LUBA Distribution Ltd, 1108 Marco Island, NG1 1AW, Nottingham, UK without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods. Please note that the right to return goods is applicable to natural persons; businesses do not have the right to return goods and it is up to the seller to accept a return under their commercial-returns terms**.
For the purposes of these Cancellation Rights, these words have the following meanings: distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.Consumers should first try to resolve the dispute directly with the trader. If this fails then the consumer can submit their complaint via the electronic complaint form on the ODR platform. When this is completed the ODR platform will send the details of the complaint to the trader. You can find the ODR platform here: http://ec.europa.eu/consumers/odr/
** Commercial customers returns T&C: We accept returns from commercial customers within 30 days of you receiving the product, provided it is still unused. There is a 20% restocking fee, with a minimum fee of £20. Return shipping costs are covered by the buyer. For product that has been used, we can offer 50%
2) Model cancellation Form
You do not need to use the form, but it is here
To
LUBA Distribution Ltd
1108 Marco Island
NG1 1AW
Nottingham
United Kingdom
Email address: [email protected]
Telephone number: +44 (0)330 133 0431
I hereby give notice that I am cancelling my contract of sale of the following goods, ordered on _______________/received on ______________________ (date received)
Name:
Address:
Signature (not necessary if sent in via e-mail):
Date:
3) Extended Household Returns Policy
Our extended household returns policy is in addition to, and does not limit, your legal return rights. It is applicable only to household blenders purchased by private individuals, not our commercial units or business customers. It is not applicable to any accessory orders.
Thanks to the counter on the front of each Blendtec blender, you can quickly see not only the benefits of using your Blendtec, but also the continued value it provides over time. Due to our high quality & fantastic blend performance we are happy to offer a risk-free, 30-day, in-home trial. Customer satisfaction is very important to us, and as such, if you are not completely satisfied, simply return your order within 30 days for a full refund. Simply drop it off at our Nottingham office or send the unit back to us – carriage covered by customer.
If you wish to return your Blendtec blender after the 30-day trial period, a restocking fee will apply + £14 shipping. To return a Blendtec blender or other product purchased from our website, you will need a Returns authorisation number. To receive this returns authorisation number, please contact us via phone, e-mail or online chat. You will receive a returns label from our support team via e-mail. You will need to drop your parcel off at any Royal Mail post office. Returns will be inspected and refunded in the same manner as the original payment within 72 hours of receiving the goods.
Return Fees for household customers:
Product returned between:
- 0 – 30 days (max 50 cycles), no restocking fee, £14 shipping*
- 30 days – 90 days (max. 180 cycles), the restocking fee is 20% of the purchase price* + £14 shipping*
- 91 days – 6 months (max. 365 cycles) the restocking fee is 30% of the purchase price* +£14 shipping*
- 6 months – 1 year (max. 750 cycles) the restocking fee is 40% of the purchase price* +£14 shipping*
- No product returns are accepted after 1 year from the date of purchase unless agreed prior as part of our ‘living abroad’ deals (i.e. military/students etc.)
*The “purchase price” is the lower value of the “former selling price” and the “current selling price”.
**Shipping is £22 for Northern Ireland
4) Extended Commercial Returns Policy
Our extended commercial returns policy is in addition to, and does not limit, your legal return rights. It is applicable only to commercial blenders, not our household units. To return a Blendtec blender or other product purchased from our website, you will need a Returns authorisation number. To receive this returns authorisation number, please contact us via phone, e-mail or online chat. You will receive a returns label from our support team via e-mail. You will need to drop your parcel off at any Royal Mail post office. Returns will be inspected and refunded in the same manner as the original payment within 72 hours of receiving the goods.
Return Fees for Commercial customers:
Product returned between:
- 0 – 30 days (max. 500 cycles), the restocking fee is 40% of the purchase price*
- 31 – 90 days – 6 months (max. 1 000 cycles) the restocking fee is 60% of the purchase price*
- 6 months – 1 year (max. 5 000 cycles) the restocking fee is 80% of the purchase price*
*The “purchase price” is the lower value of the “former selling price” and the “current selling price”.
5) Physical Condition of returned units
Within the legal 14 days window, the unit is not allowed to have been used and needs to be returned in the same condition as received.
Within our own extended returns policy, we allow you to use the blender. We ask that the unit is fully cleaned before returning the goods. Please note that it is vital you package the unit safely. Damage during transit is the responsibility of the sender, and only in rare situations is this covered by the courier. Please ensure you package the goods adequately (they should withstand a drop from 1.5m height). The refund amount will be reduced for units that are damaged or have not been cleaned.