Frequently Asked Questions 

 



Technical Questions

 

Blender Questions

There are lots of things that set Blendtec blenders apart. Please visit this page to learn more: What makes Blendtec the Best

All of our blender models will work for making nut butters. We recommend using the Twister jar as it is the best jar option when making thicker blends like nut butters.

All blender models are designed to make ice cream.

All blender models can do this. We recommend getting a separate jar for grinding since it can make your jar look foggy.

Yes! All Blendtec blender models can to this. You can add 1-2 cups of wheat berries or other grains into your FourSide jar (or 2-3 cups in your WildSide+ jar). By grinding, your jar will permanently become cloudy. This is just cosmetic and will not harm or hamper your food; however, please note cosmetic alternations are not covered under your jar warranty. We suggest buying a separate jar for grains.

All blender models are designed to knead dough. The best jar to use when doing this is the WildSide+ jar because it is larger and can make more dough. However, the FourSide jar will work as well. To knead dough, press the pulse button repeatedly.

All blender models are designed to juice whole foods.

Yes, you can! Several of our blenders have a preprogrammed "Soup" or "Hot" cycle. Even if your model doesn't have this feature, you can blend on a high speed for 90-180 seconds. The blender itself does not have a heating element; however, the length of time, combined with the friction from the speed of the blender, heats the ingredients. If your soup isn't warm enough, blend until desired temperature is reached.

Those numbers are a cycle count and show how many times you have used your blender.

 

Jar Questions

If your blender has a Clean cycle, just add a cup of water and a drop or two of dish soap to your jar, replace the lid, run the cycle, and rinse. If your blender does not have a Clean cycle, add the same amount of water and soap, replace the lid, Pulse a few times, and rinse.  Having a spring clean, have a look at our deep clean article.

You can keep your jar running smoothly with these tips and tricks:

  • Spin the blade manually by the shaft on the bottom of the jar before each use to lubricate the blade shaft.
  • Don't use your jar as a storage container or let liquids sit in the jar overnight.
  • Wash your jar or use the Clean cycle immediately after use.

The maximum temperature we recommend exposing the jar to is 80°C (176°F). Things get hotter as they blend, so avoid adding ingredients over 46°C (115°F). Please keep in mind that boiling water is too hot for the jar and should never be poured into the jar.

WildSide+ jar: 90 oz capacity jar with measurements up to 36 oz*

FourSide jar: 75 oz capacity jar with measurements up to 32 oz*

Mini WildSide jar: 46 oz capacity jar with measurements up to 24 oz*

Twister jar: 37 oz capacity jar with measurements up to 16 oz*

Mini Twister jar: 28 oz capacity jar with measurements up to 12 oz*

*We recommend that the finished blended product stays at or below this line.

Unsere Behälter sind aus Eastman Tritan™ Copolyester welches BPA sowie BPB frei ist.  Tritan™ ist ein sehr hochwertiger Kunststoff, der vielfach im Lebensmittelbereich Einsatz findet (u.a. in der Produktion von Babyflaschen), da es weder Bisphenol-A noch andere Weichmacher enthält.  Tritan™ ist ebenso geruchs- und geschmacksneutral und zeichnet sich durch seine Langlebigkeit und Robustheit aus.

You can learn more about it here: http://www.eastman.com/Brands/Eastman_Tritan/Pages/Overview.aspx

The blade spins over 300 miles per hour, so it doesn't need to be sharp to get the job done. Instead of chipping away at ice and frozen fruit with sharp edges, the large, blunt design pulverizes virtually anything.

Most blending problems can be avoided by loading your jar properly. Always load your blender with liquids first, followed by soft solids like bananas or spinach, and then hard dense items like ice and frozen ingredients. Always secure lid before blending.

The main difference between the FourSide and WildSide+ jars is size. The FourSide jar is slightly smaller, and the WildSide+ jar has a wider base and larger blade.

The FourSide jar has a 3" blade and a capacity of 75 oz (9.375 cups) with markings up to 32 oz (4 cups).We recommend that the finished blended product stays at or below this line.

The WildSide+ jar has a fifth side and is designed for larger, faster blends. It has a 4" blade and a capacity of 90 oz (11.25 cups), however, the markings are up to 36 oz (4.5 cups). We recommend that the finished blended product stays at or below this line.

There are also two vertical ridges in the jar's interior that allow ingredients to hit two additional surfaces. This accelerates the blending process and makes a smoother blend.

Grinding grains, legumes, beans, rice, or nuts may result in a fogged appearance. Using some greens, spices, and protein powders will also cause it to have a cloudy appearance. Please note that this is a cosmetic alteration and is not covered under your jar warranty. It does not affect the performance of the jar.

  • Fill the jar with hot water.
  • Add 1-2 teaspoons of liquid chlorine bleach.Stir for 10 seconds to mix water and bleach. Let mixture stand in
  • Stir for 10 seconds to mix water and bleach.Let mixture stand in
  • Let mixture stand in jar for 5 minutes.
  • Empty water/bleach mixture.
  • Turn jar upside down on dish rack until dry.

 

Others have found success with:

  • Add the juice of 1 lemon, 2-3 tbsp of baking soda, and some water to jar. Run on a high speed for about 10 seconds, pour the water out and scrub with a non-scratch sponge.
  • Vinegar mixed with baking soda and some water will also work. Run on a high speed for about 10 seconds, pour the water out and scrub with a non-scratch sponge.
  • Add 1-2 tbsp powdered dishwasher detergent dissolved in 1-2 cups hot water, let soak for 1 hour. Then, scrub with a non-scratch sponge.
  • Combine Lemi Shine® Original with some powdered dishwasher detergent and let soak in the jar for 20 minutes.

 

Warranty Questions

WARRANTY TERMS & CONDITIONS

WARRANTY DESCRIPTION

The motor base and jar assembly, including all moving jar parts, are covered against leaking or breakage for the warranty period. Warranties begin from date of purchase.

Cosmetic damage, product abuse, unreasonable use, damage resulting from an accident (including fire, flood, earthquake or other natural disasters), product tampering, use of accessories not endorsed by Blendtec, service performed or attempted by unauthorized service agencies, units that have modifications, or have been or used for commercial purposes are not included under this warranty.

THIS WARRANTY APPLIES ONLY TO PRODUCTS SOLD BY BLENDTEC OR ITS AUTHORIZED DEALERS

LIMITED WARRANTY

Blendtec warrants the blender motor to be free of defect in material and workmanship for the warranty period. During this period, such defects will be repaired or the product replaced at Blendtec’s discretion without charge. This warranty does not cover damage caused by misuse, accident, or negligence. 
All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited in duration to the warranty period on motor and jar. Any unit to be submitted for repair must (i) be accompanied by proof of original purchase (ii) have a Return Authorization Number (“RAN”) from a Blendtec customer service representative, (iii) and must be shipped prepaid to the address provided by a Blendtec customer service representative. Blendtec reserves the right to not accept returns which do not have a valid RAN or which arrive at Blendtec's facilities more than 45 days after the original ship date.

FOR INTERNATIONAL TOLL-FREE SERVICE PLEASE CONTACT:

Australia 1-800-014098
Canada (855) 230-0888
France 0-800-910346
Japan 0066-33-821731
Mexico 001-855-230-0888
South Korea 003-081-32941
Spain 900-948733
Taiwan 008-01147146
United Kingdom 0800-1510183

The above limitations may not apply in states where limited warranties are not allowed. Other warranties may apply outside of the USA and Canada. Using a machine outside the country it was designed for will void the warranty.

UNDER WARRANTY

  1. Contact Blendtec immediately to diagnose the difficulty. Please have the blender serial number ready as well as a description of the problem. Do not attempt to do your own repairs. Repairs made by persons other than Blendtec authorized service representatives will void the warranty. Many issues can be resolved simply and quickly over the phone.
  2. If the difficulty cannot be resolved over the phone, your unit may require replacement. If blender is under warranty, Blendtec will repair or replace the unit at no cost. Cosmetic damage and abuse are not included. You must contact a Blendtec customer service representative to obtain a Return Authorization Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
  3. Upon receiving instructions from Blendtec, box up your existing unit and enclose the following:

Your Name: 
Address: 
Phone Number: 
Motor Serial #(Found on bottom of motor base): 
Cycle Count (From the LED Information Center): 
Your Purchase Date: 
Place of Purchase: 
An explanation of the problem: 
Return Authorization Number:

NOTICE TO AUSTRALIAN CUSTOMERS:

Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

OUT OF WARRANTY

  1. Contact Blendtec to diagnose the difficulty. Please have the blender serial number ready along with a description of the problem. Do not attempt to do your own repairs. Many issues can be resolved simply and quickly over the phone.
  2. If the blender is not under warranty and you wish to have it repaired, please call customer service with your serial number, place of purchase and date of purchase so we may give you further instructions on how to send your machine in for an out of warranty repair. You must contact a Blendtec customer service representative to obtain a Return Authorization Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
  3. When you ship your unit, please enclose the following:

Your Name: 
Address: 
Phone Number: 
Motor Serial #(Found on bottom of motor base): 
Cycle Count (From the LED Information Center): 
Your Purchase Date: 
Place of Purchase: 
An explanation of the problem: 
Return Authorization Number:

All Blendtec warranties remain in effect from the day they were originally sold, regardless of the current owner.

All jars included in the package you purchased are included in your warranty. Any additional jars purchased separately are warrantied for three years.  Example: If you buy a Designer 725 and a Twister Jar at the same time, then both have 8 years.  If you purchased the Twister jar at a later point it comes with 3 years warranty.

Blenders purchased internationally are warrantied by the dealer who sold the blender. See the dealer you purchased your blender from for information about your warranty.

Warranties for residential blenders are valid for residential use only. Using your blender for commercial purposes voids your warranty.

The warranties for commercial products in the UK are as follows:

  • Stealth 875 – One year parts and labour, second and third year parts only
  • Connoisseur 825 – One year parts and labour, second and third year parts only
  • Chef 775 – One year parts and labour, second and third year parts only
  • EZ 600 – One year parts and labour warranty
  • Blendtec commercial jars (standard, yellow, pink, Wildside, Twister) – One year
  • Rapid Rinser – One year

Discontinued models

  • Q-Series ABC (Discontinued) – One year parts and labour, second and third year parts only
  • Spacesaver (Discontinued) – One year parts and labour, second year parts only
  • Express (Discontinued) – One year parts and labour warranty.

 

 

If your questions could not get answered, please contact our Customer Support.